Grievance Officer

Published under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

What you can write to us about

• A profile, photo or message that breaks our Terms or the law
• A problem with your account, a ban, or a removal you disagree with
• Your personal data: a copy of what we hold, a correction, deletion, or nominating someone to act for you

What to include

• Your name and the email you use for Lunchbreak (so we can find your account)
• What happened, and the first name and area shown on the profile involved
• Screenshots, if you have them

How fast we respond

• We acknowledge every complaint within 24 hours and resolve it within 15 days.
• If a complaint is about content that shows you, or someone you represent, nude, in a sexual act, or impersonated, we act to remove it within 24 hours.

If you're not satisfied

• For content and account decisions, you can appeal to the Government's Grievance Appellate Committee at gac.gov.in within 30 days of our decision.
• For personal-data complaints, you can approach the Data Protection Board of India.

In an emergency or if you are in danger, call 112. For cyber crime, report at cybercrime.gov.in or call 1930.